Refund and Returns Policy
Agila Tamizhar Welfare Foundation (“Foundation,” “we,” “us,” or “our”) is a social welfare organization working for human rights, education, women and child welfare, healthcare, livelihood support, heritage preservation, environmental protection, humanitarian assistance, and community development.
This Refund and Returns Policy explains our policy regarding donations, payments, and other transactions made through our website.
1. Donations
All donations made to Agila Tamizhar Welfare Foundation are intended to support our charitable, social welfare, humanitarian, educational, healthcare, environmental, cultural, and community development activities.
Once a donation has been successfully completed, it is generally considered voluntary and non-refundable.
We encourage donors to carefully review the donation amount and payment details before completing a transaction.
2. Refunds for Incorrect or Accidental Donations
If you have made a donation by mistake, entered an incorrect amount, or believe that a transaction was made without your authorization, you may contact us as soon as possible.
Refund requests should generally be submitted within 7 days of the transaction and should include:
- Donor’s full name
- Registered email address
- Mobile number
- Donation amount
- Date of transaction
- Transaction/reference ID
- Reason for requesting a refund
- Relevant payment confirmation or receipt
After reviewing the request, the Foundation may approve a refund where appropriate.
Approval of a refund is subject to verification of the transaction and the circumstances of the request.
3. Unauthorized Transactions
If you believe that a donation or payment was made using your payment method without your authorization, please contact us immediately.
You should also notify your bank, card issuer, UPI service provider, or payment service provider where appropriate.
We may request supporting information to investigate the transaction and prevent fraudulent activity.
4. Duplicate Transactions
If the same donation has been processed more than once due to a technical or payment-processing error, please contact us with the transaction details.
After verification, an eligible duplicate transaction may be refunded through the original payment method or another appropriate method supported by the payment service provider.
5. Payment Gateway Errors
Sometimes a payment may appear unsuccessful while the amount has been debited from the donor’s bank account.
In such cases, the payment may be subject to reconciliation between the bank and the payment gateway.
Donors should first check their bank/payment statement and transaction status. If the amount remains debited but the donation has not been confirmed, please contact us with the transaction/reference number.
We will make reasonable efforts to verify the transaction and assist in resolving the issue.
6. Refund Processing
Where a refund is approved, it will generally be processed through the original payment method used for the transaction.
The time required for the refund to appear in the donor’s account may depend on the relevant bank, card issuer, UPI provider, payment gateway, or other financial institution.
Agila Tamizhar Welfare Foundation does not control the processing time of third-party financial institutions.
7. Processing Charges
Where applicable, payment gateway charges, transaction fees, banking charges, or other non-refundable processing costs may affect the amount that can be refunded.
Any applicable deductions will be communicated where reasonably possible.
8. Donations Already Utilized
A refund may not be possible where donated funds have already been allocated, committed, transferred, or utilized for charitable or welfare activities.
Each request will be reviewed based on the circumstances and available transaction information.
9. Returns
As Agila Tamizhar Welfare Foundation is a social welfare organization and does not primarily sell physical goods through the website, there is generally no product return or exchange facility.
If the Foundation introduces any products, merchandise, publications, event registrations, or other paid services in the future, separate terms may apply to those transactions.
10. Cancellation of Donations
A donor may contact the Foundation as soon as possible if they wish to cancel a donation that has not yet been processed or allocated.
Cancellation cannot be guaranteed once the transaction has been completed or the funds have been allocated toward a specific charitable purpose.
11. Tax or Donation Receipts
Where applicable, donation receipts may be issued based on the information provided by the donor.
If a refund is approved, any donation receipt or tax-related documentation associated with the refunded transaction may need to be cancelled, amended, or otherwise handled in accordance with applicable laws and regulations.
Donors should retain their transaction and refund records for their own records.
12. How to Request a Refund
To request a refund or report a payment issue, please contact us with the relevant transaction details.
Email: [Insert Official Email Address]
Phone: [Insert Contact Number]
Address: [Insert Registered Office Address]
Please include “Refund Request” in the subject line of your email.
Our team may contact you for additional information required to verify the transaction.
13. Refund Decision
Refund requests will be reviewed on a case-by-case basis.
Submitting a refund request does not automatically guarantee approval. The Foundation reserves the right to approve or decline a refund based on the circumstances of the transaction, applicable law, payment-provider rules, and whether the funds have already been utilized or committed for charitable activities.
14. Fraudulent or Suspicious Transactions
The Foundation reserves the right to investigate transactions that appear fraudulent, unauthorized, suspicious, or inconsistent with legitimate donation activity.
Where appropriate, we may cooperate with payment providers, banks, law-enforcement authorities, or other competent authorities in connection with such transactions.
15. Changes to This Policy
Agila Tamizhar Welfare Foundation may update this Refund and Returns Policy from time to time to reflect changes in our donation procedures, payment methods, website functionality, or applicable legal requirements.
Any revised policy will be published on this page with an updated effective date.
16. Contact Us
For questions regarding donations, refunds, payment issues, or this policy, please contact:
Agila Tamizhar Welfare Foundation
Email: [Insert Official Email Address]
Phone: [Insert Contact Number]
Address: [Insert Registered Office Address]
We appreciate your support and commitment to our social welfare initiatives.
Agila Tamizhar Welfare Foundation
Serving Humanity • Protecting Rights • Preserving Heritage